Best Western Fireside Hotel

Reviews

4067 RIVER ROAD Niagara Falls, ON L2E3E5

96 rooms, 4 floors

3 stars

Rates: from $99 (hot season)

While the parking was not very convenient, our room was outstanding. The whole place was quaint, clean, and very well priced. The staff were some of the nicest people we've come across. A+

Good large room, Good beds, updated bath and furniture, good location if you are driving, hotel bus is ok , but at night it is always full to get to hotels. Customer service is not that great. Hotel has wireless internet which was very helpfull. Free parking. Overall it is a good value, i paid 76$ in August 19-23, it was one of the better deals out there .

This is a warning. Never stay in this hotel. Our otherwise lovely trip to canada was quite horribly marred by this bad experience.
1) Staff was exceedingly slow upon checking-in despite the fact that we were the only guests around.
2) The room we were assigned was unmade, with pillows missing and rubbish strewn on the floor
3) The second room we got smelt strongly of smoke despite being a non-smoking room
4) Towels in the room were stained
5) No mini fridge
6) All FOUR keycards to the room were cancelled on the first day and we were locked out (i booked 2 nights)
7) As i type, the toilet bowl just flooded over and wet the entire toilet floor.
Yes, i have one more torturous night to go, and who knows what other *surprises* it will bring me.

My family and I booked a Sunday night. The rate was much better than any of the other 'name' brand hotels in the area (at least 30% less).
We had a room with 2 Queen size beds. The room was very clean, and looked to have a new shower. The bathroom was standard - on the larger side. The room itself was quite large and even though we didn't require it, came equiped with a fireplace. The beds were comfortable. (Certainly not a 'Sweet Sleeper' or the like but comfortable.)
The staff were very polite and helpful. The pool area is nice, as the walls are painted in a way which is fun for kids. However, the pool area could use an overhaul, especially the flooring.
Our stay was better than recent stays at other establishments - so we were happy.
This hotel is not the Sheraton/Marriott.... but neither is the price!

very disappointed with hotel. We stayed at this one because of the fireplaces but the fire looked like it was dying out. Even though the hotel was almost empty we were given a room that looked out a fence about 1 foot away. Rooms were dusty. Had to use the pools across the street which they had informed us of but we wanted the fireplace. Pool was dirty so was the whirlpool and I had ants crawling on me. We had maintenace come in to see if they could get the fireplace going better.
When they saw our fireplace and view they phoned the front desk and got us a better room. When we let the hotel know how unhappy we were with this hotel they were very rude about it

Most likely the best price in Niagra Falls. The rooms were average size, clean, and had veranda's to look at the views. The pool the kids loved and I enjoyed the sauna. The staff was very helpfull, could have more of them thought. The hotel is fine a little bit outdated but has everything we needed. The hotel is walking distance to the falls and sights. The only suggestion I would have would be to include breakfast with the stay. The price of the room is still a bit high and breakfast would have been a nice touch.

The staff were friendly, the room was clean and I loved the fact that there was a shuttle that took us to and from the main tourist areas.

Where to Begin? Offsite (and dark) Parking lot, Late Shuttle to Casino, Free (ha ha) Vouchers to overpriced restaurant (Frontier Steakhouse), Double talk on US exchange rate deal: We were told we we could pay in U$D at time of booking  and then were told NO at checkout with our US Credit CARD, the result was them grabbing an extra $30 of our money for nothing! Place is full of Loud patrons (we were woken up at 3 AM one night). This Place is Sub standard! Period.

we stayed here three nights in January of 2006. The package price was fantastic. The room was average. All rooms have fireplaces, but these are no big deal in this case....kind of low budget fireplaces that run on a timer that you can hear ticking. The door to our room was in disrepair and it almost always took several attempts to open it. One lamp had a knob missing, so we couldn't use it and the heat control also had a button missing....but the room was otherwise clean and comfortable. The pool was too chilly for our liking....Jacuzzi was average. Service was helpful and polite...but there were only 10 guest rooms taken, so not much to contend with during the winter off season.

The Best Western Fireside hotel is a great hotel. The rooms are nice and big with a fireplace in every room. The pool is nice a little old but it did the job. The hot tube was also nice. We got the package deal which included two breakfasts and a diner. The food was above average and was enjoyed by all. The hotel staff were also very helpful and friendly. The only two downfalls of the hotel are that the shuttle bus only ran until 11:30 which was a little early for us but it was not a big deal. The only other thing is it was a little far away from the falls. So if you are coming in from farther away you may want to stay a little closer to the falls. It was about a 10 min drive to the falls. All in all this was a really good hotel and we would definitly stay here again.